Knowledge Base
Step-by-step guides to help academy owners, coaches, and guardians get the most from CourtSync.
Academy Settings
Lessons & Scheduling
- Creating Group Lessons
Set up recurring group lessons tied to terms, with sport assignment, capacity limits, age groups, and optional drop-in pricing.
- Creating Camp Lessons
Run holiday and summer camps with daily or full-camp booking, bulk multi-week creation, and camp-specific scheduling and pricing.
- Creating Private Lessons
Offer one-on-one and small-group private lessons with term-bound scheduling, standalone packages, or student-initiated booking from coach availability.
- Creating Terms and Lessons
Understand how terms, camps, and lesson types fit together — and where to create group, private, and camp offerings on your academy schedule.
Operations
- Lesson Cancellation and Postponement
Cancel or postpone lesson sessions from the Calendar, with optional make-up credits, student notifications, and refund workflows.
- Make-up Credits and Waitlist
Enable make-up lesson credits for absences and cancellations, and use the waitlist to fill spots when lessons reach capacity.
- Managing Bookings
Review and confirm enrollments from the Bookings page — how Starter request booking differs from Professional+ online checkout, payment collection messages, and day-to-day booking actions.
Payments
Programs
- Creating Program Pathways
Use New program to set up reference pathways for tennis, pickleball, or padel, map age groups, and add parallel invitation-only branches.
- Managing Programs and Expression of Interest
Create sport-scoped development programs, link lessons to pathways, and manage invitation-only enrollment with expressions of interest.